EComm MENA 2019
24 - 25 April, 2019: Dubai
Day 1 | 24th April 2019
0800
Registration & Coffee
0845
Welcome Remarks by Conference Convenor: Sandeep Chatterjee, Senior Manager, Deloitte India
GROWTH STRATEGIES & CROSS BORDER
0900 – 0930
Opening Keynote: Building a Global Ecommerce Business In UAE
Badir Almusharrekh, Trade Policies & International Organization Dept., Ministry of Economy
0930 – 1015
Panel Discussion: Global Expansion - The Marketplace Opportunity And Cross-Border Trade
Omar Yaghmour, Co-Founder & COO, FetchrDennis Lister, VP Cargo Commercial Development, Emirates SkyCargo
Ben Mclean, Head, Key Accounts Sales & E-Commerce, DHL EXPRESS UAE
Hisham Albahar, Group CEO, Posta Plus
Selahaddin Burak Omeroglu, Vice President, Cargo Sales (Middle East and South Asia), Turkish Cargo
1015 – 1035
Transformation of logistics: cross-border as a trigger for new business opportunities
Evgeny Shchapin, Head-International Sales - Business Development Department, CDEK
1035 – 1100
Keynote: Thriving in e-commerce with intelligent experiences
- Manage experiences like a maestro of a jazz band orchestra
- The perfect e-commerce experience starts by inspiring users by making people their best with empathy. Can we use technology for online empathy?
- To complete the journey we need to go from inspire to fulfill expectations. Can experience data merge with operational data?
1100 - 1120
Adopting the ecommerce online to offline (O2O) Model for Better Retail Growth
Dr. Shanith Mangalat, Chairman & Founder, Ourshopee.com
1120 – 1135
Refreshment & Networking Break
MARKETING & CUSTOMER ACQUISITION
1135 - 1200
Twitter is what's happening: Launch and connect with the most receptive audience
Elias Nemeh, Senior Client Partner, Twitter - Middle East and North Africa
1200 – 1225
Creating True Business Impact With Social Media In 2019
Sara Gentile, Client Partner - Digital Natives MENAP-eCommerce, Facebook
1225 - 1245
How to use Influencer Marketing to Promote Your Brand and Product?
Dr. Muddassir Ahmed, Founder, Scmdojo.com
1245 - 1330
Panel Discussion: How to turn high mobile traffic into sales with powerful mobile personalisation designed for the modern customer journey
Heba Sayed, Marketing Manager, IBM Watson Customer EngagementMatthew Sliedrecht, Director – Marketing, Cleartrip.com
Waseem Afzal, General Manager – Transact, OMD
Mateen Agha, Associate Director – Search, BruceClay Middle East
Khaled Halwani, Senior Customer Success MENA, Smartly.io
1330 - 1430
Networking & Lunch Break
MARKETPLACE STRATEGY
1430 – 1455
The Future of Marketplaces for Ecommerce
Prof. Christopher Abraham, CEO & Head - Dubai Campus, S P Jain School of Global Management
1455 – 1520
Maximising The Use Of Marketplaces In Your Online Strategy
David Quaife, Managing Director - MENA Practicology – a Pattern company
1520 – 1545
Maintaining Your Brand Position Whilst Leveraging Marketplaces
Arshad Qureshi ,Global eCommerce Head, Agepha Pharma S.R.O., Dubai
1545 – 1630
Panel Discussion: - Selling On Marketplaces: How Marketplaces Have Changed The Face Of Retail And How To Leverage This Opportunity
Ulugbek Yuldashev, Founder and Chief Executive Officer, AWOK.comMohamad Dennawi, Head E-Commerce- Market place operations
Ibrahim Farah, Project Manager/Digital Product Manager, Xpertin
Oliver White, Head Ecommerce, Sephora Middle East
1630 – 1645
Refreshment Break
CUSTOMER EXPERIENCE
1645 – 1800
Panel Discussion:
- From Desktop To Handheld: Consumer Driven Changes To The Ecommerce Sector
- A Focus On Innovative Techs That Are Re-Shaping The Multi-Channel Shopping Experience
- Internet Of Things And The Connected Store – An Essential Part Of A Multichannel Strategy
- Recreating The Personalized Experience Of Shopping Instore Online With VR & AR
- Making Smarter Merchandising Decisions And Delivering Personalized Experiences With Artificial Intelligence
Julia Jackle, CEO - Co-Owner, Creative971
Kevin Alderweireldt, Founder, Cousteau Studio Caviar Collective
Naveed Ahmed Pirzada, Chief Strategy Officer, Mall.Global
Mohammed Mousa Ali, Director, Digital Business, Emirates Post Group
Faten Elazhary, Head Customer Support, Majid Alfuttaim Holding
Sudipt Shah, Founder and CEO, Digital of Things
1800
Closing Remarks And End Of Day 1
Day 2 | 25th April 2019
0830
Registration & Coffee
0855
Welcome Remarks by Conference Convenor: Sandeep Chatterjee, Senior Manager, Deloitte India
WAREHOUSING & FULFILMENT
0900 – 0925
Optimising Fulfilment For Cost Speed And Profit
Khalid Zain Al-Abdeen, Vice President of Transformation, Saudi Post
0925 - 1010
Panel Discussion: Fulfilment Mountaineering: Handling Major And Minor Demand Peaks
Shawn Chaudhery, CEO, Snap DeliveryDr. Shereen Nassar, Heriot-Watt University, UAE
Dani El Zein, Vice President - General Manager UAE, Quiqup
Krishna Raj, General Manager & Head Of Operations, Godrej & Boyce
1010 - 1030
Intelligent Edge Solutions – Leverage technologies to achieve Customer-Centric Fulfilment
Hozefa Saylawala, Sales Director - Middle East & Africa, Zebra Technologies
1030 – 1050
Automate warehouse without ROBOTS
Rajul Jain, CEO & Co-founder, Increff
1050 - 1110
Optimized vehicle routing key ingredient for successful Last Mile Fulfillment
Nektarios Triantafyllidis, Regional Director Logistics, PTV MENA Region DMCC
1110 - 1130
Refreshment & Networking Break
OMNICHANNEL OPERATIONS
1130 - 1150
Where Is My Shipment' Is NOT yet Another Ticket To Close
Harish Krishnan, Sales Head- GCC, FarEye
1150 - 1210
Unified Commerce Is Here and It’s Beyond The Omni-Channel Promise
Heba Sayed, Marketing Manager, IBM Watson Customer Engagement
1210 – 1310
Panel Discussion: The Omnichannel Debate
- Personalisation
- Peak Management
- Logistics Strategy to support your Efficient Distribution
Borhene Ben Mena, CEO, Shipa Delivery
Puneet Mishra, Head of Supply Chain, BMA International FZE
Shailen Shukla, Head Logistics, Jumbo Electronics LLC Dubai
Venkat Nott, Founder & CEO, Vinculum Group
Deepak Singla, Founder & VP - Omnichannel, Vinculum Group
Elie El Tom, Founder & CEO, Yalla Pickup FZE
1310 – 1410
Networking & Lunch Break
SHIPPING & DELIVERY
1410 – 1435
How will we receive our eCommerce parcels in 2025
Rachid Maalouli ,Partner, McKinsey & Company
1435 – 1500
How Automated Parcel Terminals (APT’s) Are Gamer Changers To Last-Mile Logistics
Muneer Ayaad, Managing Director, BeCode Middle East
1500 – 1545
Panel Discussion: Best Practice In Cross Channel Logistics
Naveen Joseph, Co-Founder |Regional Director -Operations, ImileSean Bradley, Managing Director, Freightworks
Evgeny Shchapin, Head-International Sales - Business Development Department, CDEK
Oussama Abba, Managing Director, S:Mile
Dirk S. van Doorn, General Manager, Last Mile Experts
CUSTOMER EXPERIENCE
1545 - 1615
Customer 720: Customer Engagement and Experience Management
Arun Shankar, General Manager, Head CRM & Ecommerce, Robert Bosch Engineering and Business Solutions
1615 – 1640
Going from the heart to the brain to the wallet – How can you drive customer engagement and foster loyalty with blockchain, AR and VR?
Naveed Ahmed Pirzada, Chief Strategy Officer, Mall.Global
1640 – 1730
Panel Discussion: Bridging The Gap Between Customer Expectation And Customer Experience
Murad Salman Mirza, Corporate Management AdvisorAmith Sequeira, Associate Vice President, Zomato
Onur Elgün, VP Strategy, Delivery Hero MENA
Bassel El Koussa, CEO & Co-Founder, Quiqup
Deepika Stojanovic, Co-founder, The Gaggler
1730
