EComm MENA 2020
01st December 2020: Dubai
0830
Registration & Coffee
0930
Welcome Remarks by Conference Convenor:
0930 - 1100
Ecommerce in MENA the Untapped Potential
The MENA region is on track to be the next big growth market for e-commerce. The Gulf region especially is being touted as the market that’s set to grow exponentially within the next couple of years. According to PayFort, the Middle East e-commerce market would grow to US$69 billion by 2020, almost doubling in size in just a few years. According to Statista, overall growth across the Middle East and Africa would be at a CAGR of 11% between 2018-2022. However at the same time an oft-quoted Gartner study stated that, in 2016, only 15% business in the Middle East had any online commerce presence.
David Quaife, Managing Director - MENA Practicology – a Pattern companyShome Bag, Head of Product & Brand Global Emerging Markets, Stanley Black & Decker
Farhod Rahmonov, Regional Cargo Operations Manager MESA, Turkish Cargo
Amit Taneja, Chief Business Officer, Cleartrip
1100 – 1130
Customer acquisition strategies: Build engagement
Elias Elkoussa, Client Partner, MENA, Twitter
1130 – 1200
Networking & Refreshments
1200 – 1230
Cloud & Data warehousing The Future of Data Infrastructure in the Internet Business
Chinmai Talwalkar, Associate Director – Digital & Innovation, KPMG
1230 – 1300
Effective Strategies to Use Drop shipping as a Revenue Enhancer in MENA
Shailen Shukla, Head Logistics, Jumbo Electronics LLC Dubai
1300 – 1400
Networking & Lunch Break
1400 – 1530
Customer Acquisition Strategies: Building Engagement & Ensuring the Value of the Customer Exceeds Cost of Customer Acquisition.
Samrat Sengupta, Head of Strategy - Practicology – a Pattern company
Prof. Christopher Abraham, CEO & Head - Dubai Campus, S P Jain School of Global Management
Matthew Sliedrecht, Director – Marketing, Cleartrip
Leena Khalil, CCO, Mumzworld
Junaid Qureshi, CTO, Boutiqaat
Layal Akouri, Regional Director MENA, Modanisa
1530 - 1600
The Convergence of UX and CX to Improve Digital Experience
Andrea Prazakova, Senior VP, Customer Experience & Design, MEA
1600 - 1630
Networking & Refreshments
1630 - 1700
Effective Ways to Design Cross-Channel Experiences for Today's Always Connected Consumer
Faten Elazhary, Head Customer Support, Majid Alfuttaim Holding
Nagham Akileh, Senior E Commerce Strategy Director, OMD
1700 - 1730
How to win with content on eCommerce
Sachinn J Laala, Chief Everything Officer, Liquid Retail
1730
Closing remarks and End of Conference
Day 2 | 2 December 2020
0830
Registration & Coffee
0855
Welcome Remarks by Conference Convenor: Sandeep Chatterjee, Senior Manager, Deloitte India
WAREHOUSING & FULFILMENT
0900 – 0925
Optimising Fulfilment For Cost Speed And Profit
Khalid Zain Al-Abdeen, Vice President of Transformation, Saudi Post
0925 - 1010
Panel Discussion: Fulfilment Mountaineering: Handling Major And Minor Demand Peaks
Shawn Chaudhery, CEO, Snap DeliveryDr. Shereen Nassar, Heriot-Watt University, UAE
Dani El Zein, Vice President - General Manager UAE, Quiqup
Krishna Raj, General Manager & Head Of Operations, Godrej & Boyce
1010 - 1030
Intelligent Edge Solutions – Leverage technologies to achieve Customer-Centric Fulfilment
Hozefa Saylawala, Sales Director - Middle East & Africa, Zebra Technologies
1030 – 1050
Automate warehouse without ROBOTS
Rajul Jain, CEO & Co-founder, Increff
1050 - 1110
Optimized vehicle routing key ingredient for successful Last Mile Fulfillment
Nektarios Triantafyllidis, Regional Director Logistics, PTV MENA Region DMCC
1110 - 1130
Refreshment & Networking Break
OMNICHANNEL OPERATIONS
1130 - 1150
Where Is My Shipment' Is NOT yet Another Ticket To Close
Harish Krishnan, Sales Head- GCC, FarEye
1150 - 1210
Unified Commerce Is Here and It’s Beyond The Omni-Channel Promise
Heba Sayed, Marketing Manager, IBM Watson Customer Engagement
1210 – 1310
Panel Discussion: The Omnichannel Debate
- Personalisation
- Peak Management
- Logistics Strategy to support your Efficient Distribution
Borhene Ben Mena, CEO, Shipa Delivery
Puneet Mishra, Head of Supply Chain, BMA International FZE
Shailen Shukla, Head Logistics, Jumbo Electronics LLC Dubai
Venkat Nott, Founder & CEO, Vinculum Group
Deepak Singla, Founder & VP - Omnichannel, Vinculum Group
Elie El Tom, Founder & CEO, Yalla Pickup FZE
1310 – 1410
Networking & Lunch Break
SHIPPING & DELIVERY
1410 – 1435
How will we receive our eCommerce parcels in 2025
Rachid Maalouli ,Partner, McKinsey & Company
1435 – 1500
How Automated Parcel Terminals (APT’s) Are Gamer Changers To Last-Mile Logistics
Muneer Ayaad, Managing Director, BeCode Middle East
1500 – 1545
Panel Discussion: Best Practice In Cross Channel Logistics
Naveen Joseph, Co-Founder |Regional Director -Operations, ImileSean Bradley, Managing Director, Freightworks
Evgeny Shchapin, Head-International Sales - Business Development Department, CDEK
Oussama Abba, Managing Director, S:Mile
Dirk S. van Doorn, General Manager, Last Mile Experts
CUSTOMER EXPERIENCE
1545 - 1615
Customer 720: Customer Engagement and Experience Management
Arun Shankar, General Manager, Head CRM & Ecommerce, Robert Bosch Engineering and Business Solutions
1615 – 1640
Going from the heart to the brain to the wallet – How can you drive customer engagement and foster loyalty with blockchain, AR and VR?
Naveed Ahmed Pirzada, Chief Strategy Officer, Mall.Global
1640 – 1730
Panel Discussion: Bridging The Gap Between Customer Expectation And Customer Experience
Murad Salman Mirza, Corporate Management AdvisorAmith Sequeira, Associate Vice President, Zomato
Onur Elgün, VP Strategy, Delivery Hero MENA
Bassel El Koussa, CEO & Co-Founder, Quiqup
Deepika Stojanovic, Co-founder, The Gaggler
1730
